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Orders

Initial Global endeavors to maintain a consistent price policy and to update this site to reflect any changes in price; however, some prices may vary depending on availability from our suppliers. This does not necessarily mean prices will always increase; however, prices may be subject to change without notice.

Orders can be placed online or over the phone. Notifications are provided when an order's status has changed. Customers have the option to shop online and have their order delivered to their location of choice.

Orders placed before 4 pm EST will usually be delivered within 2 business days. Special order items may take longer but are usually delivered within 14 business days. Orders shipped to destinations within Canada are subject to tax(es) based on the provisions outlined in the Canadian Income Tax Act. Orders shipped to all other destinations are not subject to Canadian tax(es); however, may be subject to a tariff and/or duty.

Shipping

Shipping is available to all destinations across Canada serviced by Purolator or DHL Courier. A contact person must be available to accept and acknowledge (usually through a signature) the delivery between 9 am and 5 pm. Please note that we do not deliver to P.O. Boxes.

Shipping charges are calculated on an account-by-account basis for customers purchasing on credit.

For orders that do not qualify for free shipping, charges are calculated based on weight and volume, including applicable taxes.

Delivery times may vary depending on location, stock availability, and other factors. Customers have the option to select their preferred method of shipping during checkout. All delivery times indicated by respective service providers during checkout are estimates. Due to variable postal service to some locations, Initial Global makes no guarantee with regards to delivery times. All shipping costs are non-refundable.
Free Shipping

Initial Global offers free delivery on stationary items on orders valuing $150.00 before shipping charges and applicable taxes.

This offer is valid for deliveries to the following destinations:

  • Agincourt
  • Downsview
  • East York
  • Etobicoke
  • North York
  • Rexdale
  • Scarborough
  • Toronto
  • Weston
  • Willowdale
  • Brampton
  • Concord
  • Markham
  • Mississauga
  • Richmond Hill
  • Thornhill
  • Vaughan
  • Woodbridge

Any other destinations within Ontario, excluding Northern Ontario, are eligible for free shipping for orders valuing over $200.00 before shipping charges and applicable taxes.

Please note that furniture, large boards, chair mats, bulky products and some paper products are not eligible for free shipping. For more information on estimated shipping charges for the foregoing products, please contact us at (416) 302-4047 or info@initialglobal.com.

All stationary orders within our local trading area will be delivered with regular shipments.

Shipping costs may be added to your invoice total or billed separately. The freight levels apply to assorted stationary orders within our local trading area only. Orders placed outside of the local trading areas may take 3 to 5 business days and will have a separate delivery charge based on the weight, volume and delivery distance.

Returns
Initial Global offers a full credit on all returned products for up to 10 days from the date the product was received by the customer. A 25% restocking fee will apply for all returns between 11 and 30 days. No returns will be accepted after 31 days. Please note that shipping charges, including fuel surcharges are non-refundable.

If the products are damaged, be sure to describe the damages on the bill of lading before signing. When there is concealed damage, save the packaging for inspection. Returns must be in original package and in resalable condition and will not be accepted if not accompanied by an authorization number. If the returned item or packaging is not in a resalable condition, no credit will be issued. Resalable is defined as ?an item you would deliver with confidence to your best and most important customer.?

Please note that custom orders, orders for items not listed in our catalogue, special orders and furniture and considered final and cannot be returned.
 
If you have any questions, comments or concerns, please do not hesitate to contact us.


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